Giving feedback on our service

We are committed to continuously improving our client services.

Your feedback, whether a compliment, a complaint or a suggestion, helps us identify areas that are performing well and areas that we need to improve the level of service we provide.

If our service does not meet your expectations, exceeds it or if you have a suggestion, let us know. Your feedback helps us identify areas where we can improve as well as areas performing above your expectations.

Please give us feedback by completing our client feedback form (PDF). You can fax, post or email your feedback. Please include a tax or subject in the email title, to help us process your feedback as soon as possible.

We also request that you include your full contact details as we may need to respond to your email enquiries by phone or post where you are requesting information of a sensitive or confidential nature...

Read more information about what happens to your feedback on our client feedback factsheet (PDF).